Shipping Policy

At ceramichomestore.com, we understand that your tableware is more than just functional—it is an expression of your personal style and the heart of your home. Whether you are selecting artisan-crafted dinner plates, delicate mugs, or one-of-a-kind serving pieces, we are committed to delivering your chosen items with the greatest care. This Shipping Policy explains how we handle the journey from our warehouse to your door.

Careful Handling, Safe Journey

Every piece in our collection is meticulously inspected before it leaves our facility. We use high-quality, protective packaging materials—including bubble wrap, reinforced cardboard, and custom-fit inserts—to ensure your ceramics remain safe during transit. For fragile or unusually shaped items, we apply extra padding and clearly mark packages as “Fragile” to alert carriers.

Order Processing

Once you place an order, our team begins preparing it for shipment. Processing includes verifying product availability, conducting a final quality check, and carefully packing your items. We strive to complete this process promptly, though processing times may vary depending on order volume or product specifics (such as large sets or made-to-order pieces). You will receive a confirmation as soon as your order is ready to leave our facility.

Shipping Methods and Destinations

We offer a range of shipping options to accommodate your needs. Our standard service is available for most addresses, while express services are offered for those requiring faster delivery. For particularly valuable or large orders, we may use a specialised white-glove courier that provides additional handling and tracking. Currently, we ship to many regions worldwide. Some remote locations may have limited service options, and in such cases, we will contact you directly to find the best solution.

Tracking Your Order

Once your order has been dispatched, we will provide you with a unique tracking number and a link to the carrier’s tracking portal. This allows you to monitor your package’s progress in real time. Please note that tracking details may take a short while to appear after dispatch.

Delivery Attempts and Receiving Your Package

We recommend that you provide a delivery address where someone will be available to receive the package during standard business hours. For security and to prevent damage, carriers will typically not leave ceramic items unattended without a signature. If a delivery attempt is unsuccessful, the carrier will leave a notice with instructions for rescheduling or picking up your package from a local depot.

Damages and Issues

While we take every precaution, we know that accidents can happen in transit. As soon as you receive your order, please inspect the packaging and the items. If you discover any damage, breakage, or missing pieces, please contact our customer care team immediately with your order number and clear photos of the damaged packaging and product. We will work with you to arrange a replacement or refund according to our general return and refund policies.

International Shipments and Customs

For orders crossing borders, please be aware that your package may be subject to customs clearance, import duties, taxes, or other fees levied by the destination country. These charges are not collected by ceramichomestore.com and are your sole responsibility. Customs policies vary widely, so we encourage you to contact your local customs office for more information. Additionally, please note that international deliveries may occasionally be delayed due to customs processing, which is beyond our control.

Incorrect or Incomplete Addresses

It is essential that you provide a complete and accurate shipping address at checkout. If a package is returned to us due to an incorrect address provided by you, we will contact you to arrange reshipment. Additional shipping charges may apply. If an address needs to be changed after an order has been placed, please notify us as soon as possible; we will do our best to accommodate the change, but we cannot guarantee it once the order is in transit.

Lost Packages

Although rare, packages can occasionally be lost in transit. If your tracking information shows that your package has been delivered but you have not received it, please first check with household members, neighbours, or the local carrier depot. If the package remains missing, contact our support team promptly. We will initiate a missing package investigation with the carrier. Depending on the outcome, we will either send a replacement or issue a refund.

Still Have Questions?

Our dedicated support team is ready to help with any shipping-related inquiries. Please reach out to us via the contact form on our website, and we will respond as quickly as possible.

Thank you for choosing ceramichomestore.com to bring beauty and function to your table. We are honoured to be part of your home.